Frequently Asked Questions

You can book appointments online 24/7 through our website, call us at (555) 012-3456 during business hours, or use the patient portal. We offer same-day and next-day appointments for urgent needs.

Yes! We reserve appointment slots every day for same-day sick visits and urgent care needs. Call us in the morning for the best availability.

Please give us at least 24 hours notice if you need to cancel or reschedule. You can do this through the patient portal, by phone, or via email. This helps us offer the slot to another patient who needs care.

Monday-Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 2:00 PM, Sunday: Closed. We offer extended hours and weekend availability to accommodate your schedule.

We accept most major insurance plans including Blue Cross Blue Shield, Aetna, UnitedHealthcare, Cigna, Humana, Medicare, and Medicaid. Call us to verify your specific plan.

We accept cash, checks, credit cards (Visa, Mastercard, Discover, American Express), debit cards, HSA cards, and FSA cards. Payment is due at the time of service.

Costs vary based on your insurance plan and the services provided. We'll verify your coverage before your visit and can provide an estimate. Copays are typically $10-50 for insured patients.

Yes, we offer payment plans for patients with high deductibles or self-pay patients. Contact our billing department at (555) 012-3457 to discuss options.

After your first visit, you'll receive an email with instructions to create your patient portal account. You can also request access by calling our office.

View lab results, request prescription refills, send secure messages to your care team, schedule appointments, review visit summaries, update personal information, and access medical records.

Yes! Our patient portal is HIPAA-compliant with 256-bit encryption. Your health information is protected with the same security used by banks and financial institutions.

Yes! We offer secure video visits for follow-ups, medication management, minor illness consultations, and many other non-emergency medical needs. Book a telemedicine visit through our online scheduler.

Yes, our providers can prescribe medications when medically appropriate. We send prescriptions electronically to your preferred pharmacy. Controlled substances require an in-person visit.

Yes, we offer on-site blood draws and basic lab testing. For specialized tests, we partner with certified labs and will coordinate your testing and results.

Yes, we provide family medicine services for patients of all ages, from infants to seniors. We welcome the whole family!

Yes! We welcome new patients and are currently accepting new enrollments. You can book your first appointment online or by calling our office.

Bring a photo ID, insurance card, completed new patient forms, list of current medications, and any relevant medical records from previous providers.

New patient appointments are typically 45-60 minutes, including check-in time. This allows us to thoroughly review your medical history and address all your health concerns.